Terms and Conditions
- Our Contract
1.1 This website constitutes an online shopping facility for You to purchase radiator covers at the retail price for the purpose of self-installation. A contract between You and Us shall be deemed legally binding upon acceptance of Your order. Acceptance of Your order will be confirmed by an e-mail which will be sent to You upon receipt of Your order.
2.1 The price as detailed in the order summary section will be the price payable for the Goods. This price includes all applicable UK taxes.
2.2 Upon acceptance of Your order as per section 1.1, We shall debit the price of the Goods from Your chosen method of payment.
- Order Cancellation by You (custom made Goods)
3.1 Orders may only be cancelled & refunded if you request this before the production of your covers or cabinets begins. The production will never begin until YOUR order details have been verbally discussed & confirmed by You with Our staff over the phone. A Cancelled order at this stage can be refunded but carries an admin fee of £25.00 to cover our costs.
3.2 Orders which proceed to production following Our office phone call with You, cannot later be cancelled. As soon as order details are agreed over the phone, the production process begins that same day. It may sometimes be possible to amend the finish only if this stage of the process has yet to commence. Please speak to our team for clarification.
- Order Cancellation by You (non-custom made Goods)
4.1 Cancellations will be accepted prior to Your order confirmation e-mail being sent.
4.2 If You wish to return the Goods once You have received them, You may do so within 48 hours of receipt and as long as You leave the Goods in their original packaging. If such goods are unpacked they are deemed non-resaleable and non-refundable.
4.3 Sending such Goods back to us is at Your own expense.
- Order Cancellation by Us
5.1 In certain situations it may be necessary for Us to cancel Your order. This may be due to a production issue with Our manufacturing plant, or other circumstances outside of Our control. In the event of this occurring, We will notify you via e-mail and re-credit any money debited at order placement.
5.2 We will not be liable for any compensation payment in the event of order cancellation by Us.
5.3 Radiator Cabinets UK Ltd will have no liability whatsoever to You for any damage or consequential loss caused by Radiator Cabinets UK Ltd cancelling Your order in accordance with clause 5.1 above.
- Product Description
6.1 Radiator Cabinets UK Ltd has done everything in its power to ensure that the information as displayed on this website is accurate, correct and true. If You are in any doubt about the information as conveyed by Us, please contact Our support team prior to order placement.
6.2 We work from RAL Classic and NCS Colour Charts. If you fail to provide a RAL Classic or NCS colour we cannot accept responsibility if you are unhappy with the colour received. We recommend you contact our support team to request a colour match before completing your order if you are looking for a custom colour. As with all wood-based products, shading differences may occur between the colours as displayed and that seen in the finished Goods as purchased by You. We cannot accept any returns or authorise any refunds for any disappointment resulting from natural shading variations.
6.3 As the product is viewed online, colour variations do occur between monitors. We, therefore, recommend customers request a sample from our website before purchasing as We cannot be held liable for any variations between colours viewed online and the finished product received.
6.4 All goods should be fully inspected by You prior to installation. You must check that the goods are in accordance with Your purchase order both for measurements and design prior to installation.
- Product Measurements
7.1 Radiator Cabinets UK Ltd has done everything in its power to ensure that the website provides as much information as possible to assist You in achieving correct measurement of your Radiator Cover/Cabinet for Your radiator. Please refer to Our website for instructions regarding measurements. Please note that if You are in any doubt about the measurements taken, please contact Our support team prior to order placement.
7.2 If the measurements You supply to us vary from Your actual requirements we cannot accept any liability for any consequential losses either direct or indirect and cannot accept return of the Goods or issue a refund in respect of the Goods, provided that the Goods have been manufactured in accordance with the measurements You supplied to us.
7.3 The design images on Our website are for illustration purposes only. The image may not be an exact representation of the cabinet sizes you receive in your actual order. If you require exact confirmation of these design details prior to production please contact Our support team before submitting your order.
7.4 On receipt of your order Our staff will email You to confirm Your cabinet sizes and radiator measurments.
7.5 Manufacturing tolerance levels of overall panel and frame specifications are plus or minus 2mm, and the product will not be considered defective if falling within the size range. Warp on any component part, vertical or horizontal, shall not exceed 2mm per 300mm.
- Delivering Your Goods.
8.1 We will despatch Your cabinets/covers as soon as the goods are ready. While We quote a lead time of 8 weeks for delivery of Your covers, these are estimates only and time is not of the essence. While We make every effort to ensure that delivery times are met We cannot accept responsibility for any damage or consequential loss arising out of any delay. In addition to this, if you are booking a third party (an installer or carpenter) to install your cabinets or covers, please do not confirm any dates with them until you have taken delivery of all of your items.
8.2 On delivery of your cabinets or covers please ensure boxes are in good condition. You must sign the couriers delivery note and if damage has occurred ensure this is noted in accepting the goods. Radiator Cabinets UK Ltd will not take any reasonability for goods damaged in transportation, which have not been signed for as ‘damaged’.
8.3 All stated delivery prices apply to Mainland UK addresses only. Delivery to Scottish Highlands / Off Shore & Channel Islands, NI, Eire and Europe are deemed outside Mainland UK and will incur some additional charges. Please contact our team for prior confirmation or submit an order through the website and we will contact you to confirm charges.
8.4 All orders are delivered by 3rd party couriers, either TNT or UK Mail. Please note your Goods will be taken to the outside of the property only.
8.5 Ownership & title of the goods will pass to You upon delivery.
9.1 As the product is installed by You or a third party, Radiator Cabinets UK Ltd cannot accept any responsibility for damage made to the product at installation. You are provided with full instructions however if You do not understand any part of the procedure please contact Our support team for help before You attempt to install.
9.2 If You choose to pay a third party for the purpose of installing the goods and problems arise during installation We will not accept any liability for the work carried out by such third parties.
9.3 We give no warranty as to the fitness of the product supplied other than that of a radiator cover. Other installation and uses are at Your own risk.
9.4 We cannot accept liability if you are dissatisfied with the finished design, as the final design choice is Your responsibility.
- Defective Goods
10.1 All Goods as supplied by Radiator Cabinets UK Ltd are covered by a guarantee against defects in craftsmanship or materials. The guarantee period is as follows:
Radiator Covers 36 Months
Radiator Cabinets 36 Months, the applicable guarantee period begins when the Goods are delivered to You. If Your goods arrive damaged or there is a defect in manufacturing, You must report this to the Radiator Cabinets UK OFFICE WITHIN 7 DAYS OF RECEIPT OF THE GOODS. Any issues You report to Us need to be accompanied by photographic evidence. Radiator Cabinets UK Ltd cannot be held responsible for any damage or defect once the 7 day reporting time has lapsed.
10.2 We shall not be held liable for any costs incurred by You or any third party who has been employed by the Buyer to install the cabinets. In the event of defective or damage covers needing to be replaced, we shall not be responsible for any costs incurred by You for the refitting of the replacement cabinets or for room decorating.
10.3 If the Goods are deemed defective, We will not automatically issue You with a refund. We will offer You replacement of the Goods or a suitable alternative as deemed by us.
10.4 Goods that have been used in unsuitable conditions (excessively humid, or in a high moisture environment or using radiator cabinets in an exterior environment) or having been subjected to irregular use may not be deemed acceptable for return as detailed in clauses 9.1- 9.3
10.5 The Goods are made from a natural material, as such minor imperfections not readily apparent at a distance of four feet, under ordinary light will not be accepted as defects
- Payment Security
11.1 We pledge to You to retain all credit card and payment information within a completely secure environment, doing everything within Our power to ensure no other party outside of Radiator Cabinets UK Ltd has access to this information.
- Governing Law
12.1 This contract is subject to English Law and the exclusive jurisdiction of the English courts.
We reserve the right to change these Terms and Conditions without prior notice.
- It is the responsibility of you the customer to ensure you follow our guidelines. This ensures that the cabinets and covers are made to the correct size. Any discrepancies in the cabinets/covers which is due to this guide not being followed correctly will, therefore, be the full responsibility of the customer.
For additional information please see our frequently asked questions page.
Radiator Cabinets UK Ltd